Vacancy for Group Manager in WNS

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  1. Rudra
    Rudra on Mar 31, 2015
    Group Manager- Finance & Accounts Operations (CA Qualified) - Chennai

    Job Description
    • Candidate would be in a client facing role.
    • Mentoring & Monthly review of Process Trainers.
    • Identify opportunities & drive Training initiatives to improve SLAs / CSAT - Develop Program Interventions (BTB) based on TNA for Existing Employees.
    • Responsible for the "Documentation and Relevance" of the training content.
    • Engagement with the client and ensure that timely updates communicated to the client as and when required.
    • Ensure Audit compliance -Internal & External
    Desired Profile
    • F&A domain knowledge is a must.
    • Would be a managerial role (not F&A trainer role)
    • Candidate has to coordinate into different geographies.
    • Candidate would be responsible to manage end to end process/product training needs of the aligned process using the SHAPE framework and to also ensure that efficiency and effectiveness standards are consistently maintained in the "Process Training Team".
    Shifts Timings: UK shift (1 PM to 10 PM candidate needs to be little flexible, if required)

    CA Fresher/Experience in F&A domain can apply.
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